Customer Services Representative Job Opportunity in Lagos at Eko Maintenance Limited

Customer Services Representative Job Opportunity in Lagos at Eko Maintenance Limited

Eko Maintenance Limited is a facility management company that specializes in the maintenance of high-rise building facilities. The company has an office in Victoria Island, Lagos.

Eko Maintenance Limited is seeking a Customer Services Representative to handle customer inquiries, resolve complaints and help ensure a positive customer experience.

The position is a full-time role in Lagos.

Opportunity Snapshot

• Job Title: Customer Services Representative
• Company: Eko Maintenance Limited
• Location: Lagos, Nigeria
• Employment Type: Full-time
• Minimum Qualification: OND, HND or Bachelor’s Degree
• Experience: Proven experience in customer service or a related field
• Application Deadline: Not Specified
• Application Method: Email
• Work Arrangement: Not Specified

What the Customer Services Representative Job Is About

The Customer Services Representative will be responsible for responding to customer inquiries, providing accurate information, resolving complaints and following up with customers to ensure satisfaction and retention.

The role also involves maintaining customer records, working with other departments to improve customer experience and meeting customer service performance targets.

Who Can Apply for the Customer Service Rep. Job at Eko Maintenance Limited?

The position is open to candidates who meet the stated educational and experience requirements and have the communication, problem-solving and customer service skills required for the role.

Qualifications for the Customer Service Rep. Role at Eko Maintenance Limited

Applicants should have:

• A minimum qualification of OND, HND or Bachelor’s Degree, depending on company policy.
• Proven experience in customer service or a related field.
• Strong verbal and written communication skills.
• Ability to multitask, prioritise and manage time effectively.
• Strong problem-solving skills and a proactive attitude.
• Familiarity with CRM systems and practices is an advantage.

Key Responsibilities of the Customer Service Rep. at Eko Maintenance Limited

The Customer Services Representative will be responsible for:

• Responding promptly to customer inquiries through phone, email, chat or in person.
• Providing accurate information about products, services and policies.
• Resolving customer complaints efficiently.
• Escalating complex customer issues when necessary.
• Updating customer account information and maintaining customer records.
• Following up with customers to ensure satisfaction and retention.
• Collaborating with other departments to improve the overall customer experience.
• Meeting performance targets such as response time, resolution rate and customer satisfaction scores.

Also Apply: Customer Sales Associate Job Opportunity in Lagos at Vitel Wireless Limited

Preferred Skills for the Customer Service Rep. Position at Eko Maintenance Limited

Candidates should have:

• Empathy and patience when dealing with customers.
• Ability to remain calm under pressure.
• Teamwork skills and a positive attitude.
• Ability to adapt to new tools and software.
• Basic technology skills.

Salary & Benefits of the Customer Service Rep. Position at Eko Maintenance Limited

The provided job information does not specify a salary or employment benefits for this position.

Application Requirements for the Customer Service Rep. Role at Eko Maintenance Limited

Applicants should have the required educational qualification and customer service experience. Candidates should also demonstrate strong communication, problem-solving, multitasking and time-management skills.

A CV is required for the application.

How to Apply for the Customer Service Rep. Vacancy at Eko Maintenance Limited

Interested and qualified candidates should send their CV to:

talentadvisors.19@gmail.com

Use “Customer Services Representative” as the subject of the email.

Application Deadline

The application closing date is not specified.

Application Tips

• Ensure your CV clearly shows your customer service experience.
• Highlight your communication and problem-solving skills.
• Include relevant educational qualifications.
• Highlight any experience using CRM systems or customer service tools.
• Use “Customer Services Representative” as the email subject as instructed.
• Send your CV to the stated recruitment email address.

Important Considerations

• The position is full-time.
• The job is located in Lagos.
• The minimum stated qualification is OND, HND or Bachelor’s Degree, depending on company policy.
• Previous customer service or related experience is required.
• CRM familiarity is an advantage.
• The salary is not provided in the available job information.
• The application deadline is not specified.
• The application requires candidates to send their CV by email.

Also Apply: Customer Service Representative Job Opportunity for Business Admin and Marketing Graduates at LEAM Consulting Limited

Frequently Asked Questions

What is the job title?

The position is for a Customer Services Representative at Eko Maintenance Limited.

Where is the job located?

The position is located in Lagos, Nigeria.

Is the Customer Services Representative job full-time?

Yes. The employment type is full-time.

What qualification is required?

The minimum qualification is OND, HND or Bachelor’s Degree, depending on company policy.

Is previous experience required?

Yes. Candidates should have proven experience in customer service or a related field.

What skills are required?

The role requires strong verbal and written communication, multitasking, time management and problem-solving skills. Empathy, patience, teamwork and adaptability are also preferred.

Is CRM experience required?

Familiarity with CRM systems and practices is listed as an advantage.

How much does Eko Maintenance Limited pay?

The available job information does not state the salary.

What is the application deadline?

The application closing date is not specified.

How do I apply?

Interested and qualified candidates should send their CV to talentadvisors.19@gmail.com using “Customer Services Representative” as the email subject.

Who Should Apply?

Candidates with customer service experience, strong communication skills and the ability to handle customer inquiries and complaints should consider applying. Applicants should also meet the stated educational requirements and be able to work effectively with customers and other departments.

Conclusion

Eko Maintenance Limited is recruiting a Customer Services Representative for a full-time position in Lagos. The role involves handling customer inquiries, resolving complaints, maintaining customer records, following up with customers and supporting customer satisfaction.

Applicants should have OND, HND or a Bachelor’s Degree, depending on company policy, as well as proven customer service or related experience. Interested candidates should send their CV to talentadvisors.19@gmail.com using “Customer Services Representative” as the email subject.