Customer Service Officer Job Opportunity in Lagos at Resource Intermediaries Limited

Customer Service Officer Job Opportunity in Lagos at Resource Intermediaries Limited

Resource Intermediaries Limited is recruiting a Customer Service Officer for a full-time position in Victoria Island, Lagos State, Nigeria.

The successful candidate will be responsible for handling customer inquiries, resolving complaints, maintaining customer interaction records, escalating complex issues and providing professional customer service.

Opportunity Snapshot

• Company: Resource Intermediaries Limited
• Job Title: Customer Service Officer
• Location: Victoria Island, Lagos State
• Employment Type: Full-time
• Salary: ₦148,000 monthly
• Minimum Qualification: HND or BSc in a related discipline
• Experience: At least 2 years of customer service experience
• Age Requirement: Maximum of 30 years
• Language Requirements: Fluency in Yoruba and Hausa
• Benefits: Pension, HMO, 13th-month bonus and paid leave allowance
• Application Deadline: 13 October 2026
• Application Method: Online application

What the Customer Service Job Is About

The Customer Service Officer will handle customer inquiries and concerns, resolve issues promptly, maintain accurate records of customer interactions and escalate complex complaints to the appropriate team.

The role requires strong communication and interpersonal skills, problem-solving abilities, a professional attitude and the ability to work effectively under pressure. The successful candidate will also work with colleagues to achieve customer service goals and participate in ongoing training and development.

Eligibility: Who Can Apply for the Customer Service Role at Resource Intermediaries?

You can apply for this position if you meet the following requirements:

• You are not more than 30 years old.
• You have at least an HND or BSc degree in a related discipline.
• You have a minimum of two years of customer service experience.
• You are fluent in both Yoruba and Hausa.
• You have excellent communication and interpersonal skills.
• You can resolve customer complaints and handle difficult situations professionally.
• You can work effectively under pressure and contribute to a team.

Qualifications and Skills for the Customer Service Role at Resource Intermediaries

Educational Qualification

Applicants must possess a minimum of an HND or BSc degree in a related discipline.

Work Experience

Applicants must have at least two years of experience in customer service.

Language Skills

Candidates must be fluent in Yoruba and Hausa.

Communication and Interpersonal Skills

Candidates should be able to communicate clearly, listen actively and build positive relationships with customers.

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Problem-Solving and Conflict Resolution

Applicants should be able to identify customer concerns, resolve issues efficiently and escalate complex complaints when necessary.

Stress Management

Candidates should be able to remain calm, professional and productive when handling challenging customer interactions.

Key Responsibilities of the Customer Service Representative at Resource Intermediaries

The Customer Service Officer will be responsible for the following duties:

• Listen actively to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently while working to exceed customer expectations.
• Follow established protocols and procedures when handling customer interactions.
• Document customer interactions accurately and maintain detailed records.
• Identify complex issues and escalate complaints to the appropriate team.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively with colleagues to achieve customer service goals.
• Maintain a professional demeanour when dealing with challenging situations.
• Participate in training and development activities to improve customer service skills.
• Contribute to a positive and supportive working environment.

Salary and Benefits of the Customer Service Position at Resource Intermediaries

The Customer Service Officer position offers a salary of ₦148,000 per month.

Employee Benefits

Successful candidates will receive the following benefits:

• Pension
• Health Maintenance Organisation (HMO) coverage
• 13th-month bonus
• Paid leave allowance

Application Requirements for the Customer Service Position at Resource Intermediaries

Before applying, ensure that you meet the stated eligibility criteria:

• Minimum of an HND or BSc degree in a related discipline.
• At least two years of customer service experience.
• Maximum age of 30 years.
• Fluency in Yoruba and Hausa.
• Strong communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Ability to handle pressure and challenging customer interactions professionally.

The supplied job information does not specify additional application documents.

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How to Apply for the Customer Service Vacancy at Resource Intermediaries

Interested and qualified candidates should apply online through the application link provided by the recruiter.

Apply here

Note: The exact application link for this vacancy was not included in the supplied job description. Confirm the correct application page before submitting your application.

Application Deadline

The application closing date is 13 October 2026.

Interested candidates should complete their applications before the deadline.

Application Tips

• Highlight relevant experience: Clearly demonstrate your customer service experience, particularly your ability to handle inquiries and resolve complaints.
• State your qualifications: Include your HND or BSc qualification in a related discipline.
• Demonstrate language proficiency: Clearly indicate your fluency in both Yoruba and Hausa.
• Showcase communication skills: Provide relevant examples of how you communicate professionally and resolve customer concerns.
• Emphasise problem-solving: Highlight your ability to manage complaints, resolve conflicts and escalate complex issues appropriately.
• Provide accurate information: Ensure that your application details are complete and truthful.

Important Considerations

• The position is full-time and located in Victoria Island, Lagos State.
• Applicants must be no older than 30 years.
• A minimum of two years of customer service experience is required.
• Candidates must be fluent in both Yoruba and Hausa.
• The minimum educational qualification is an HND or BSc in a related discipline.
• The advertised monthly salary is ₦148,000.
• The stated benefits include pension, HMO, a 13th-month bonus and paid leave allowance.
• The application deadline is 13 October 2026.
• The exact application URL should be confirmed before applying.

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Frequently Asked Questions

What is the job title?

The job title is Customer Service Officer at Resource Intermediaries Limited.

Where is the job located?

The position is located in Victoria Island, Lagos State, Nigeria.

Is the Customer Service Officer position full-time?

Yes. The advertised employment type is full-time.

What is the salary?

The position offers a monthly salary of ₦148,000.

What qualifications are required?

Applicants must possess at least an HND or BSc degree in a related discipline.

How much work experience is required?

Applicants must have at least two years of customer service experience.

What is the age limit?

Applicants must be no older than 30 years.

Which languages must applicants speak?

Applicants must be fluent in Yoruba and Hausa.

What benefits does Resource Intermediaries Limited offer?

The advertised benefits include pension, HMO coverage, a 13th-month bonus and paid leave allowance.

What is the application deadline?

The application deadline is 13 October 2026.

How can I apply?

Interested and qualified candidates should apply using the link provided above.

Who Should Apply?

This opportunity is suitable for candidates who meet the educational, age, language and experience requirements and have strong customer service, communication and problem-solving skills.

Candidates should be comfortable handling customer inquiries, resolving complaints, maintaining accurate records and working professionally in a team environment.

Conclusion

Resource Intermediaries Limited is offering a full-time Customer Service Officer position in Victoria Island, Lagos State, with a monthly salary of ₦148,000 and additional benefits, including pension, HMO coverage, a 13th-month bonus and paid leave allowance.

Applicants must be no older than 30 years, possess at least an HND or BSc degree in a related discipline, have a minimum of two years of customer service experience and be fluent in Yoruba and Hausa.

Application Deadline: 13 October 2026.