Customer Service Representative Job Opportunity in Ibadan at Wiseki Technologies

Customer Service Representative Job Opportunity in Ibadan at Wiseki Technologies

Wiseki Technologies is a technology organisation focused on developing sustainable technology solutions across different business sectors. The company is committed to excellence and innovation.

Wiseki Technologies is recruiting a Customer Service Representative for a full-time position in Ibadan, Oyo State, Nigeria.

The successful candidate will help maintain the relationship between the company and its clients by responding to enquiries, identifying customer needs, resolving complaints, maintaining customer records and providing accurate information about the company’s services.

Opportunity Snapshot

• Organization: Wiseki Technologies
• Job Title: Customer Service Representative
• Location: Ibadan, Oyo State, Nigeria
• Employment Type: Full-time
• Required Qualification: Bachelor’s Degree
• Required Experience: At least 2 years
• Preferred Experience: Call centre or customer service experience
• Application Deadline: 26 October 2026
• Application Method: Email application
• Eligible Applicants: Female candidates

What the Customer Service Representative Job Is About

The Customer Service Representative will facilitate communication between Wiseki Technologies and its clients. The role involves handling customer enquiries, assessing customer needs, resolving complaints, maintaining customer records and ensuring that customers receive accurate and timely assistance.

The successful candidate will also identify the causes of customer problems, provide appropriate solutions and refer complex cases to management when necessary.

Key Responsibilities of the Customer service Rep. at Wiseki Technologies 

Customer Enquiries and Communication

• Manage incoming messages and customer enquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information using the appropriate methods and tools.
• Follow the company’s communication procedures, guidelines and policies.
• Listen to customer concerns and complaints to identify the causes of problems.

Complaint Resolution

• Handle customer complaints and provide appropriate solutions or alternatives within the required time limits.
• Follow up with customers to ensure their issues are resolved.
• Select appropriate responses to customer issues and work quickly to resolve them.
• Refer complex cases to management when necessary, providing relevant background information.
• Make additional efforts to engage customers and improve their experience.

Customer Records and Account Management

• Maintain records of customer interactions.
• Process customer accounts.
• Ensure customer enquiries and interactions are handled according to company procedures.

Performance and Customer Satisfaction

• Meet individual and customer service team targets.
• Meet call-handling quotas.
• Maintain a strong focus on customer satisfaction.
• Manage multiple tasks while maintaining service quality.

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Eligibility: Who Can Apply for the Customer service Rep.  Role at Wiseki Technologies ?

Female candidates who meet the stated qualification, experience and skill requirements are invited to apply.

Applicants should have:

• A Bachelor’s Degree.
• At least two years of work experience.
• Strong communication and presentation skills.
• Good listening and problem-solving abilities.
• The ability to handle customer complaints professionally.
• The ability to work different shifts, including evenings, weekends and holidays.
• The ability to multitask, prioritise tasks and manage time effectively.
• A customer-focused attitude and the ability to adapt to different customer personalities.

Call centre or customer service experience is preferred.

Qualifications and Skills for the Customer service Rep. Position at Wiseki Technologies 

Educational Qualification

Applicants must have a Bachelor’s Degree.

Work Experience

Candidates must have at least two years of experience. Previous call centre or customer service experience is preferred.

Communication and Listening Skills

Applicants should have excellent communication, presentation and listening skills. They should also demonstrate empathy when responding to customer concerns.

Customer Service Skills

Candidates should be dedicated to customer satisfaction and able to respond appropriately to different customer needs and complaints.

Problem-Solving and Analytical Skills

Applicants should have strong analytical skills and the ability to identify customer problems, evaluate possible responses and provide appropriate solutions.

Organisation and Time Management

Candidates should be able to multitask, prioritise responsibilities and manage their time effectively in a fast-paced environment.

Computer Skills

Applicants should have basic knowledge of computer software and office systems.

Adaptability and Teamwork

Candidates should be able to work different shifts, handle changing workloads, and give and receive constructive criticism.

Company Service Knowledge

The successful candidate should become familiar with the services offered by Wiseki Technologies.

Salary

Unspecified

Application Requirements for the Customer service Rep. Position at Wiseki Technologies 

Applicants should meet the following requirements before applying:

• Possess a Bachelor’s Degree.
• Have at least two years of work experience.
• Demonstrate strong communication and presentation skills.
• Have good listening, analytical and problem-solving skills.
• Possess basic computer and office software knowledge.
• Be able to multitask and work effectively in a fast-paced environment.
• Be flexible enough to work different shifts, including evenings, weekends and holidays.
• Be committed to customer satisfaction.

A CV is required for the application.

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How to Apply for the Customer service Rep. Vacancy at Wiseki Technologies 

Interested and qualified female candidates should send their CV by email to eniola@wiseki.com.

Email Subject: Customer Service Representative

Applicants should use the job title as the subject of the email.

Application Deadline

The application closing date is 26 October 2026.

Interested candidates should submit their applications before the deadline.

Application Tips

Use the Correct Email Subject

Enter “Customer Service Representative” as the email subject, as specified in the job announcement.

Highlight Relevant Experience

Include relevant work experience, particularly customer service or call centre experience, in your CV.

Emphasise Relevant Skills

Highlight communication, listening, complaint resolution, problem-solving, multitasking and customer relationship management skills.

Demonstrate Computer Skills

Include relevant knowledge of computer software and office systems.

Submit Before the Deadline

Send your CV to the specified email address before 26 October 2026.

Important Things to Know Before Applying

• The position is full-time and based in Ibadan, Oyo State.
• The job announcement specifies female candidates.
• A Bachelor’s Degree is required.
• Applicants must have at least two years of experience.
• Call centre or customer service experience is preferred.
• The role may require working evenings, weekends or holidays.
• The salary and additional employment benefits are not specified.
• Applicants must send their CV by email.
• The application deadline is 26 October 2026.

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Frequently Asked Questions

Where is the Wiseki Technologies Customer Service Representative job located?

The position is based in Ibadan, Oyo State, Nigeria.

What is the employment type?

The position is full-time.

What qualification is required?

Applicants must possess a Bachelor’s Degree.

How many years of experience are required?

Candidates must have at least two years of experience. Call centre or customer service experience is preferred.

Who is eligible to apply?

The announcement invites interested and qualified female candidates who meet the stated requirements.

What are the responsibilities of the Customer Service Representative?

The responsibilities include managing customer enquiries, assessing customer needs, resolving complaints, maintaining customer records, processing customer accounts and referring complex cases to management.

What is the salary for the position?

The job announcement does not specify the salary.

Can applicants be required to work on weekends or holidays?

Yes. Applicants must be flexible enough to work different shifts, including evenings, weekends and holidays.

What is the application deadline?

The application deadline is 26 October 2026.

How can I apply for the job?

Send your CV to eniola@wiseki.com using Customer Service Representative as the email subject.

Who Should Apply?

This opportunity is suitable for female candidates with a Bachelor’s Degree, at least two years of work experience and strong customer service, communication, listening and problem-solving skills.

Candidates with previous call centre or customer service experience are preferred. Applicants should also be comfortable handling customer complaints, maintaining records, using basic office software and working different shifts.

Conclusion

Wiseki Technologies is offering a full-time Customer Service Representative position in Ibadan, Oyo State. Applicants must possess a Bachelor’s Degree and at least two years of experience, while previous call centre or customer service experience is preferred.

Interested and qualified female candidates should send their CV to eniola@wiseki.com, using Customer Service Representative as the email subject, before the application deadline of 26 October 2026.