Customer Service Representative Job Opportunity in Port Harcourt at Ellasot Consulting

Customer Service Representative Job Opportunity in Port Harcourt at Ellasot Consulting

Ellasot Consulting is recruiting a Customer Service Representative on behalf of a reputable organisation in Port Harcourt, Rivers State, Nigeria.

The successful candidate will be responsible for attending to customers, promoting products, driving sales, handling customer inquiries and complaints, and supporting inventory management. The role requires strong communication, customer relationship management, sales and organisational skills.

The position is full-time, and only candidates residing in Port Harcourt will be considered.

Opportunity Snapshot

• Recruitment Agency: Ellasot Consulting
• Job Title: Customer Service Representative
• Location: Port Harcourt, Rivers State, Nigeria
• Employment Type: Full-time
• Salary: ₦120,000 – ₦150,000 per month
• Required Qualification: Bachelor’s degree
• Required Experience: Minimum of two years of customer service experience, preferably in a retail environment
• Application Method: Email application
• Application Deadline: Not Specified
• Eligibility Restriction: Only candidates residing in Port Harcourt will be considered.

What the Customer Service Representative Job Is About

The Customer Service Representative will attend to customers, provide accurate information about products and services, recommend suitable products, and support sales activities.

The successful candidate will also handle customer inquiries and complaints, maintain customer and sales records, monitor stock levels, assist with inventory management, and support promotional activities.

The role combines customer service, sales, product presentation, inventory control and administrative responsibilities.

Key Responsibilities of the Customer Service Representative at Ellasot Consulting

Customer Service and Relationship Management

• Attend to customers professionally and provide accurate information about products and services.
• Identify customer needs and recommend suitable products.
• Handle customer complaints, inquiries and feedback promptly and professionally.
• Build and maintain positive customer relationships to encourage repeat business.

Sales and Product Promotion

• Promote products and actively drive sales.
• Work towards achieving sales targets.
• Support product displays, promotional activities and other sales initiatives.
• Present products effectively to customers.

Inventory Management and Stock Control

• Monitor stock levels and assist with inventory management.
• Report stock shortages when necessary.
• Support stock control activities to help maintain accurate inventory records.

Sales Transactions and Record-Keeping

• Process sales transactions.
• Maintain accurate customer and sales records.
• Prepare basic sales reports.
• Perform administrative duties as required.

Eligibility and Who Can Apply for the Customer Service Representative Role at Ellasot Consulting

Educational Qualification

Applicants must possess a Bachelor’s degree.

Work Experience

Applicants must have a minimum of two years of customer service experience. Experience in a retail environment is preferred.

Sales Experience

Candidates should demonstrate the ability to generate sales, promote products and achieve sales targets.

Inventory Management

Applicants should have basic knowledge of inventory management and stock control.

Computer Skills

Candidates must have basic computer skills, including proficiency in Microsoft Office applications.

Communication and Interpersonal Skills

Applicants should possess excellent verbal and written communication skills, strong interpersonal abilities, problem-solving skills and customer relationship management skills.

Professional Competencies

Candidates should demonstrate a professional attitude, attention to detail and the ability to work effectively with minimal supervision.

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Required Skills and Competencies for the Customer Service Representative at Ellasot Consulting

The ideal candidate should possess the following skills:

• Customer service excellence.
• Sales and persuasion skills.
• Effective verbal and written communication.
• Product knowledge and presentation skills.
• Inventory management and stock control.
• Teamwork and problem-solving.
• Customer relationship management.
• Basic computer proficiency.
• Record-keeping and administrative skills.
• Ability to work with minimal supervision.

Salary for the Role

The Customer Service Representative position offers a salary of ₦120,000 – ₦150,000 per month.

Application Requirements for the Customer Service Representative Position at Ellasot Consulting

Interested candidates should prepare an updated Curriculum Vitae (CV) for submission by email.

Email Subject

Applicants must use Customer Service Representative as the subject of their email.

Location Requirement

Only candidates residing in Port Harcourt, Rivers State, will be considered.

How to Apply for the Customer Service Representative Vacancy at Ellasot Consulting

Interested and qualified candidates should send their updated CV to the email address below.

Application Email: frontdeskellasot@gmail.com

Email Subject: Customer Service Representative

Applicants should ensure that their CVs clearly demonstrate their educational qualifications, customer service experience, sales abilities, communication skills and relevant inventory management experience.

Application Deadline

The application closing date is not specified in the vacancy announcement.

Application Tips

Highlight Your Customer Service Experience

Clearly state your previous customer service responsibilities and explain how you handled customer inquiries, complaints and feedback.

Demonstrate Your Sales Abilities

Highlight relevant experience promoting products, recommending products to customers and achieving sales targets.

Include Relevant Retail Experience

If you have worked in a retail environment, describe your responsibilities and relevant achievements.

Show Your Computer Skills

Mention your proficiency in Microsoft Office applications and any relevant experience maintaining customer records, sales records or inventory information.

Emphasise Your Communication Skills

Demonstrate your ability to communicate professionally with customers, resolve problems and maintain positive customer relationships.

Follow the Application Instructions

Send your updated CV to the specified email address and use Customer Service Representative as the email subject.

Important Things to Know Before Applying

• The position is full-time.
• The job location is Port Harcourt, Rivers State, Nigeria.
• Only candidates residing in Port Harcourt will be considered.
• Applicants must possess a Bachelor’s degree.
• A minimum of two years of customer service experience is required.
• Retail experience is preferred.
• Candidates should have sales, customer service, computer and basic inventory management skills.
• The monthly salary is ₦120,000 – ₦150,000.
• Applications must be submitted by email.
• The application deadline is not specified.
• The name of the client organisation is not provided in the vacancy announcement.

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Frequently Asked Questions

What position is Ellasot Consulting recruiting for?

Ellasot Consulting is recruiting a Customer Service Representative on behalf of a client organisation.

Where is the Customer Service Representative job located?

The position is located in Port Harcourt, Rivers State, Nigeria.

Is the job full-time?

Yes. The position is full-time.

What qualification is required?

Applicants must possess a Bachelor’s degree.

How many years of experience are required?

Applicants must have at least two years of customer service experience. Retail experience is preferred.

How much does the Customer Service Representative earn?

The position offers a monthly salary of ₦120,000 – ₦150,000.

Can candidates living outside Port Harcourt apply?

The vacancy announcement states that only candidates residing in Port Harcourt will be considered.

What are the main responsibilities of the job?

The responsibilities include attending to customers, promoting products, driving sales, handling complaints, maintaining customer and sales records, monitoring stock levels and supporting inventory management.

How do I apply for the Customer Service Representative position?

Send your updated CV to frontdeskellasot@gmail.com using Customer Service Representative as the email subject.

What is the application deadline?

The application deadline is not specified in the vacancy announcement.

Does the vacancy announcement specify additional benefits?

No additional employment benefits are specified in the available information.

Who Should Apply?

This opportunity is suitable for candidates who possess a Bachelor’s degree and at least two years of customer service experience, preferably in a retail environment.

Applicants should have strong communication and interpersonal skills, the ability to promote products and drive sales, basic inventory management knowledge, and proficiency in Microsoft Office applications.

Candidates must reside in Port Harcourt, Rivers State, to be considered for the position.

Conclusion

Ellasot Consulting is recruiting a Customer Service Representative for a full-time position in Port Harcourt, Rivers State. The role involves customer service, sales, product promotion, complaint handling, inventory management and administrative duties.

Qualified applicants must possess a Bachelor’s degree and at least two years of customer service experience. The position offers a monthly salary of ₦120,000 – ₦150,000.

Interested candidates should send their updated CV to frontdeskellasot@gmail.com, using Customer Service Representative as the email subject. Only candidates residing in Port Harcourt will be considered, and the application deadline has not been specified.