Customer Service and Sales Officer Job Opportunity in Lagos at Alphacom

Customer Service and Sales Officer Job Opportunity in Lagos at Alphacom

Alphacom is a technology retail and distribution company based in Ikeja, Lagos. The company focuses on providing genuine technology products, innovative solutions, and customer service.

Alphacom is a technology retail and distribution company based in Ikeja, Lagos. The company provides technology products and solutions and focuses on customer service.

Alphacom is recruiting a Customer Service & Sales Officer for a full-time, on-site position at Computer Village, Ikeja, Lagos. The successful candidate will handle customer enquiries and complaints, convert enquiries into sales, follow up with prospective customers, and reactivate inactive customers to generate repeat business.

Opportunity Snapshot

• Job Title: Customer Service & Sales Officer
• Company: Alphacom
• Location: Computer Village, Ikeja, Lagos
• Employment Type: Full-time
• Work Arrangement: On-site
• Salary: ₦150,000 per month
• Required Qualification: Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication, or a related discipline
• NYSC Requirement: Must have completed the National Youth Service Corps (NYSC) programme
• Age Requirement: 22–30 years
• Experience: Previous experience in customer service, customer relationship management, telesales, or a related role is mandatory
• Application Deadline: 31 October 2026
• Application Method: Send your CV by email
• Preferred Candidates: Female candidates are preferred, and candidates residing in Ikeja or its environs have an added advantage.

What the Customer Service and Sales Officer Job Is About

The Customer Service & Sales Officer will manage customer enquiries, complaints, sales conversations, and follow-up activities. The role requires a proactive and sales-driven individual who can respond promptly to customers, resolve complaints, convert enquiries into purchases, and encourage repeat business.

The successful candidate will communicate with customers through phone calls, WhatsApp, and other company-approved channels. They will also maintain accurate customer records, monitor service performance, and work towards established targets for response times, customer satisfaction, sales conversion, and customer retention.

Eligibility: Who Can Apply for the Customer Service and Sales Officer Position at Alphacom?

You may apply for this position if you meet the following requirements:

• You are between 22 and 30 years old.
• You hold a Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication, or a related discipline.
• You have completed the National Youth Service Corps (NYSC) programme.
• You have previous experience in customer service, customer relationship management, telesales, or a related role.
• You have a strong interest in sales, customer retention, and revenue generation.
• You have excellent written and verbal communication skills.
• You can manage multiple customer conversations and prioritise urgent enquiries.
• You can work with minimal supervision and follow up on customer issues until they are resolved.

Preferred candidates: Female candidates are preferred to support the organisation’s gender balance. Candidates residing in Ikeja or nearby areas will have an added advantage.

Qualifications and Skills for the Customer Service and Sales Officer Role at Alphacom

Educational Qualifications

Applicants must possess a Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication, or a related discipline.

NYSC Completion

Applicants must have completed the National Youth Service Corps programme.

Relevant Work Experience

Previous experience in customer service, customer relationship management, telesales, or a related role is mandatory.

Communication and Sales Skills

Applicants should have:

• Excellent written and verbal communication skills.
• Strong sales copywriting skills.
• The ability to write persuasive, professional, and personalised customer messages.
• The ability to convert customer enquiries into sales.
• A strong sense of urgency without compromising accuracy or professionalism.

Also Apply: Customer Service Officer Job Opportunity in Lagos at Resource Intermediaries Limited

Problem-Solving and Organisation

Applicants should demonstrate:

• Critical-thinking and decision-making skills.
• The ability to anticipate customer issues and take preventive action.
• Strong follow-up skills and attention to detail.
• The ability to manage multiple conversations and prioritise urgent matters.
• The ability to take ownership of customer complaints and follow through to resolution.

Computer Skills

Applicants should be proficient in Microsoft Office and Google Workspace and able to maintain accurate customer records.

Key Responsibilities of the Customer Service and Sales Officer at Alphacom

Customer Enquiries and Communication

• Respond to customer enquiries, complaints, and requests through phone calls, WhatsApp, and other company-approved channels.
• Monitor incoming messages and calls to ensure that no enquiry is overlooked.
• Meet the company’s response-time standards during working hours.
• Draft personalised, sales-focused messages based on customers’ needs, purchase history, and interests.

Customer Complaints and Issue Resolution

• Handle customer complaints professionally.
• Take ownership of customer issues and follow through until resolution.
• Keep customers informed about the progress of their complaints.
• Identify recurring complaints and take preventive action or escalate issues before they worsen.

Sales and Customer Retention

• Convert customer enquiries into sales through effective communication, product knowledge, persuasion, and timely follow-up.
• Follow up with prospective customers who have shown interest in products but have not completed their purchases.
• Contact inactive customers to rebuild relationships, encourage repeat patronage, and generate sales.
• Promote relevant products through personalised customer messages.

Record-Keeping and Reporting

• Maintain accurate records of customer interactions, response times, complaints, sales leads, follow-ups, and resolutions.
• Prepare regular reports on customer service performance, complaint resolution, sales conversion, and customer reactivation.
• Monitor performance against customer satisfaction, response-time, sales conversion, and customer retention targets.

Salary for the Customer Service and Sales Officer Role at Alphacom

The position pays ₦150,000 per month.

Application Requirements for the Customer Service and Sales Officer Position at Alphacom

Interested candidates should prepare the following:

• An updated CV.
• Evidence of qualifications and completed NYSC, where requested during the recruitment process.
• The email subject line: Customer Service & Sales Officer.

The source specifically requests applicants to send their CV by email. It does not state that additional documents must be attached to the initial application.

Also Apply: Customer Support Officer Job Opportunity In Lagos at KADPick

How to Apply for the Customer Service and Sales Officer Vacancy at Alphacom

Interested and qualified candidates should send their CV to the email address below.

Application Email: hr.alphacomltd@gmail.com

Email Subject: Customer Service & Sales Officer

Ensure that your email uses the specified subject line and that your CV clearly presents your educational qualifications, completed NYSC programme, relevant work experience, communication skills, and sales capabilities.

Important Note: Only candidates who meet the stated requirements will be considered for the next stage of the recruitment process.

Application Deadline

The application closing date is 31 October 2026.

Interested and qualified candidates should submit their applications before the deadline.

Application Tips

Tailor Your CV to the Role

Highlight your experience in customer service, customer relationship management, telesales, sales, or related roles.

Demonstrate Your Sales Skills

Include relevant examples of your ability to convert enquiries into sales, follow up with prospective customers, or encourage repeat purchases.

Highlight Your Communication Skills

Show your ability to communicate professionally with customers through written messages, phone calls, and other communication channels.

Emphasise Problem-Solving

Highlight experience handling complaints, resolving customer issues, and following up until resolution.

Show Your Computer Skills

Include your proficiency in Microsoft Office and Google Workspace, particularly your ability to maintain accurate records and prepare reports.

Use the Correct Email Subject

Use “Customer Service & Sales Officer” as the subject of your application email, as specified by Alphacom.

Important Things to Know Before Applying

• The position is full-time and on-site at Computer Village, Ikeja, Lagos.
• The salary is ₦150,000 per month.
• Applicants must be between 22 and 30 years old.
• A Bachelor’s Degree or HND in a relevant discipline is required.
• Applicants must have completed NYSC.
• Previous relevant work experience is mandatory.
• Female candidates are preferred.
• Candidates residing in Ikeja or its environs have an added advantage.
• The application deadline is 31 October 2026.
• Only candidates who meet the stated requirements will be considered for the next recruitment stage.

Also Apply: Lagos Data School Online Tech and Data Learning Scholarship Programme Cohort 1 2026

Frequently Asked Questions

What is the job title?

The position is Customer Service & Sales Officer at Alphacom.

Where is the job located?

The job is located at Computer Village, Ikeja, Lagos.

Is the Alphacom Customer Service & Sales Officer job remote?

No. The position is full-time and on-site.

How much is the salary?

The salary is ₦150,000 per month.

What qualifications are required?

Applicants must have a Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication, or a related discipline.

Is NYSC completion compulsory?

Yes. Applicants must have completed the National Youth Service Corps programme.

What is the age requirement?

Applicants must be between 22 and 30 years old.

Is previous work experience required?

Yes. Previous experience in customer service, customer relationship management, telesales, or a related role is mandatory.

Are female candidates preferred?

Yes. The employer states that female candidates are preferred to support the organisation’s gender balance.

Do candidates living in Ikeja have an advantage?

Yes. Candidates residing in Ikeja or its environs will have an added advantage.

How can I apply?

Send your CV to hr.alphacomltd@gmail.com using Customer Service & Sales Officer as the email subject.

What is the application deadline?

The application deadline is 31 October 2026.

Who Should Apply?

This opportunity is suitable for qualified candidates aged 22–30 who have completed NYSC, hold a relevant Bachelor’s Degree or HND, and have previous experience in customer service, customer relationship management, telesales, or a related role.

Candidates should be strong communicators with sales skills, problem-solving abilities, attention to detail, and the ability to manage customer enquiries while working towards sales and customer retention targets.

Female candidates are preferred, and applicants living in Ikeja or its environs have an added advantage.

Conclusion

Alphacom is recruiting a Customer Service & Sales Officer for a full-time, on-site position at Computer Village, Ikeja, Lagos. The role pays ₦150,000 per month and requires a relevant Bachelor’s Degree or HND, completed NYSC, and previous experience in customer service, customer relationship management, telesales, or a related field.

Qualified candidates should send their CV to hr.alphacomltd@gmail.com, using Customer Service & Sales Officer as the email subject, before the 31 October 2026 deadline.