Customer Experience Manager Job Opportunity in Abuja at Torah Holdings Limited

Customer Experience Manager Job Opportunity in Abuja at Torah Holdings Limited

Torah Holdings Limited is a diversified company operating across real estate and property development, investment and financial advisory, and communications. The company focuses on excellence, innovation, long-term value creation, and delivering tailored solutions through a client-first approach.

Torah Holdings Limited is recruiting a Customer Experience Manager to oversee customer service delivery, improve customer satisfaction, resolve complaints, and strengthen customer loyalty. The successful candidate will develop customer experience strategies, supervise customer service representatives, monitor service performance, and work with other departments to improve the customer journey.

Opportunity Snapshot

• Organization: Torah Holdings Limited
• Job Title: Customer Experience Manager
• Location: Abuja, FCT, Nigeria
• Employment Type: Full-time
• Department: Customer Experience and Service Delivery
• Reports To: Managing Director
• Salary: Not Specified
• Application Deadline: Not Specified
• Application Method: Email application

What the Customer Experience Manager Job Is About

The Customer Experience Manager will ensure that customers receive excellent service throughout their interactions with Torah Holdings Limited.

The role involves developing customer service standards, managing customer feedback, resolving escalated complaints, monitoring customer satisfaction, and implementing strategies to improve service delivery and customer retention.

The successful candidate will also supervise customer service representatives, analyse customer feedback, train employees on service standards, and recommend improvements to customer service processes.

Who Can Apply for the Customer Experience Manager Role at Torah Holdings?

The vacancy is open to candidates with relevant qualifications and experience in customer experience, customer service, or related areas.

Qualifications and Skills for the Customer Experience Manager Position at Torah Holdings

Candidates should possess relevant qualifications and experience for the Customer Experience Manager position.

The responsibilities outlined in the job announcement require the ability to:

• Develop and implement customer experience strategies.
• Manage customer enquiries and complaints professionally.
• Supervise and support customer service representatives.
• Analyse customer feedback and identify recurring problems.
• Monitor customer satisfaction and service delivery.
• Communicate effectively with customers and employees.
• Work with sales, marketing, and operations teams.
• Prepare customer experience reports for management.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Key Responsibilities of the Customer Experience Manager at Torah Holdings

Customer Experience Strategy

• Develop and implement customer experience strategies and service standards.
• Monitor customer satisfaction and identify areas for service improvement.
• Develop customer retention and loyalty initiatives.
• Recommend process improvements to enhance customer satisfaction and operational efficiency.

Customer Service Management

• Oversee customer interactions across telephone, email, social media, live chat, and other service channels.
• Ensure customer enquiries and complaints are resolved promptly and professionally.
• Handle complex and escalated customer complaints.
• Develop procedures for managing customer complaints, enquiries, and feedback.

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Team Supervision and Training

• Supervise and support customer service representatives.
• Train employees on customer service standards and professional communication.
• Monitor service delivery and ensure compliance with company policies.

Customer Feedback and Reporting

• Analyse customer feedback to identify recurring problems and recommend solutions.
• Prepare customer experience reports for management.
• Monitor customer satisfaction and service performance.

Cross-Departmental Collaboration

• Work with sales, marketing, and operations teams to improve the overall customer journey.
• Recommend service improvements that support customer satisfaction and operational efficiency.

Salary of the Customer Experience Manager Role at Torah Holdings

Competitive Pay

How to Apply for the Customer Experience Manager Vacancy at Torah Holdings

Interested and qualified candidates should send their updated CV to the email address below.

Application Email: almandinehrconsulting@gmail.com

Email Subject: Customer Experience Manager

Applicants should use Customer Experience Manager as the subject of their email when submitting their CV.

Application Deadline

Unspecified

Application Tips

Update Your CV

Ensure your CV presents your relevant qualifications, professional experience, and skills clearly.

Highlight Relevant Experience

Emphasise any relevant experience in customer service, customer experience management, complaint resolution, team supervision, or service delivery.

Demonstrate Your Skills

Highlight relevant experience in customer feedback analysis, customer satisfaction monitoring, service improvement, and customer retention.

Use the Correct Email Subject

Use “Customer Experience Manager” as the subject of your application email, as instructed in the vacancy announcement.

Important Things to Know Before Applying

• The position is full-time and based in Abuja, FCT.
• The role belongs to the Customer Experience and Service Delivery department.
• The Customer Experience Manager reports to the Managing Director.
• Applicants are required to submit an updated CV by email.
• The application email is almandinehrconsulting@gmail.com.
• The email subject should be Customer Experience Manager.

Also Apply: ECOWAS Multiple Job Recruitment in Abuja 2026

Frequently Asked Questions

Where is the Customer Experience Manager job located?

The position is based in Abuja, Federal Capital Territory (FCT), Nigeria.

Which company is recruiting?

Torah Holdings Limited is recruiting for the position.

What is the employment type?

The position is full-time.

What department does the role belong to?

The role belongs to the Customer Experience and Service Delivery department.

Who does the Customer Experience Manager report to?

The position reports to the Managing Director.

What qualifications are required?

The announcement states that interested candidates should possess relevant qualifications and experience. It does not specify a particular degree, certification, or minimum number of years of experience.

How much does Torah Holdings Limited pay?

The salary is not specified in the available job announcement.

What is the application deadline?

The application closing date has not been specified.

How can I apply for the Customer Experience Manager job?

Send your updated CV to almandinehrconsulting@gmail.com and use Customer Experience Manager as the email subject.

Who Should Apply?

This opportunity is suitable for candidates with relevant qualifications and experience who can manage customer service operations, supervise customer service representatives, resolve complaints, analyse customer feedback, and improve customer satisfaction.

Candidates should be prepared to work full-time in Abuja and take responsibility for customer experience and service delivery.

Conclusion

Torah Holdings Limited is recruiting a Customer Experience Manager for a full-time position in Abuja, FCT. The successful candidate will oversee customer service delivery, manage complaints and feedback, supervise customer service representatives, and implement strategies to improve customer satisfaction and retention.

Interested and qualified candidates should send their updated CV to almandinehrconsulting@gmail.com, using Customer Experience Manager as the email subject. The salary and application deadline have not been specified.