Customer Service Professional Job Opportunity in Lagos at OPay 2026

Customer Service Professional Job in Lagos Opportunity at OPay 2026

OPay is a financial technology company that provides digital financial services and payment products. The company is recruiting Customer Service Professionals to handle customer enquiries, resolve complaints and provide support to users of its products and services.

OPay, a financial technology company, is inviting applications from qualified and customer-focused candidates for the position of Customer Service Professional in Lagos, Nigeria.

The successful candidates will handle customer enquiries, resolve complaints, provide accurate information about OPay’s products and services, and help maintain a positive customer experience.

Applicants must be fluent in at least one of the following languages: Igbo, Hausa or Yoruba. Candidates must also have a Bachelor’s degree or Higher National Diploma (HND) in a relevant discipline and 1–3 years of relevant work experience.

Opportunity Snapshot

• Organisation: OPay
• Job Title: Customer Service Professional
• Location: Lagos, Nigeria
• Employment Type: Not specified
• Qualification: Bachelor’s degree or Higher National Diploma (HND) in a relevant discipline
• Experience: 1–3 years in customer service, customer experience, contact centre or call centre operations
• Language Requirement: Fluency in at least one of Igbo, Hausa or Yoruba
• Application Deadline: Not specified
• Application Method: Online application
• Salary: Competitive Pay

What the Customer Service Professional Job Is About

The Customer Service Professional will serve as the first point of contact for customers, responding to enquiries, resolving complaints and providing accurate information about OPay’s products and services across multiple communication channels.

The role requires strong communication, problem-solving and customer service skills. Successful candidates will also maintain customer records, use customer relationship management (CRM) systems and support customer satisfaction and retention.

Key Responsibilities Customer Service Professional at Opay

Handle Customer Enquiries and Complaints

• Respond to customer enquiries promptly and professionally.
• Handle complaints and work towards resolving customer issues.
• Provide accurate information about OPay’s products and services.

Resolve Customer Issues

• Address customer concerns and help ensure a positive customer experience.
• Use appropriate customer support channels and tools to manage requests.
• Contribute to customer satisfaction, retention and brand loyalty.

Maintain Customer Records

• Maintain accurate customer records and documentation.
• Use CRM systems, ticketing tools and customer support platforms to manage customer requests.

Who Can Apply for the Customer Service Professional Role at Opay?

Applicants should meet the following requirements:

• Hold a Bachelor’s degree or Higher National Diploma (HND) in a relevant discipline.
• Have 1–3 years of experience in customer service, customer experience, contact centre or call centre operations.
• Be fluent in at least one of the following languages: Igbo, Hausa or Yoruba.
• Have knowledge of digital payments, electronic transactions, mobile banking and fintech products.
• Be familiar with CRM systems, ticket management tools and customer support platforms.

Experience in fintech, banking, financial services, telecommunications or e-commerce is an advantage.

Also Apply: Customer Service and Sales Officer Job Opportunity in Lagos at Alphacom

Required Skills for the Customer Service Professional Position at Opay

Communication and Interpersonal Skills

Candidates should have excellent communication and interpersonal skills to interact effectively with customers.

Customer Focus and Empathy

Applicants should demonstrate a customer-focused attitude and the ability to understand customer concerns.

Problem-Solving Skills

Candidates should have problem-solving and critical-thinking abilities to address customer enquiries and complaints.

Attention to Detail

Applicants should be attentive to detail when handling customer information and maintaining records.

Conflict Resolution and Professionalism

Candidates should demonstrate emotional intelligence, conflict resolution skills, professionalism and integrity.

Salary for the Customer Service Professional Role at Opay

Competitive Pay

Application Requirements for the Customer Service Professional Role at Opay

Before applying, interested candidates should ensure they meet the stated requirements:

• A Bachelor’s degree or HND in a relevant discipline.
• 1–3 years of relevant customer service or contact centre experience.
• Fluency in Igbo, Hausa or Yoruba.
• Knowledge of digital financial services and payment products.
• Familiarity with CRM systems and customer support platforms.
• Strong communication, problem-solving and interpersonal skills.

Also Apply: Customer Service Officer Job Opportunity in Lagos at Resource Intermediaries Limited

How to Apply for the Customer Service Professional Vacancy at Opay

Interested and qualified candidates should complete the online application form using the link provided below.

Apply here

Qualified applicants will be contacted.

Application Deadline

Interested candidates should consult the official application page for any deadline or additional application instructions.

Application Tips

Highlight Relevant Experience

Clearly present your experience in customer service, customer experience, call centre operations or contact centre support.

State Your Language Proficiency

Clearly indicate whether you speak Igbo, Hausa or Yoruba and your level of proficiency.

Demonstrate Your Technical Knowledge

Highlight relevant knowledge of digital payments, electronic transactions, mobile banking, CRM systems and customer support platforms.

Emphasise Your Customer Service Skills

Show how your communication, problem-solving and conflict resolution skills can help you handle customer enquiries and complaints professionally.

Important Things to Know Before Applying

• The position is based in Lagos, Nigeria.
• The employment type has not been specified.
• Applicants must be fluent in at least one of Igbo, Hausa or Yoruba.
• A Bachelor’s degree or HND in a relevant discipline is required.
• The stated experience requirement is 1–3 years.
• Experience in fintech, banking, financial services, telecommunications or e-commerce is an advantage.
• The salary and application deadline have not been specified.
• Qualified applicants will be contacted.

Who Should Apply?

This opportunity is suitable for candidates with the required educational qualification, 1–3 years of relevant customer service experience and fluency in Igbo, Hausa or Yoruba.

Candidates with knowledge of digital payments, mobile banking, fintech products and customer support systems may be well suited to the role. Applicants should also possess strong communication, empathy, problem-solving and conflict resolution skills.

Also Apply: Lagos Data School Online Tech and Data Learning Scholarship Programme Cohort 1 2026

Frequently Asked Questions

What is the position available at OPay?

OPay is recruiting Customer Service Professionals.

Where is the OPay Customer Service Professional job located?

The position is based in Lagos, Nigeria.

What qualifications are required for the OPay customer service job?

Applicants must have a Bachelor’s degree or Higher National Diploma (HND) in a relevant discipline.

How many years of experience are required?

Applicants must have 1–3 years of experience in customer service, customer experience, contact centre or call centre operations.

Which languages must applicants speak?

Applicants must be fluent in at least one of the following languages: Igbo, Hausa or Yoruba.

Is fintech experience compulsory?

The vacancy states that experience in fintech, banking, financial services, telecommunications or e-commerce is an advantage. It does not identify experience in these specific industries as a compulsory requirement.

What skills are required for the job?

Candidates should have excellent communication and interpersonal skills, customer empathy, problem-solving abilities, critical thinking, attention to detail, emotional intelligence, conflict resolution skills, professionalism and integrity.

How much does OPay pay Customer Service Professionals?

The salary has not been specified in the available vacancy information.

What is the application deadline?

The application deadline has not been specified.

How can I apply for the OPay Customer Service Professional job?

Interested and qualified candidates should complete the online application form through the official application link.

Conclusion

OPay is recruiting Customer Service Professionals in Lagos, Nigeria. The position requires a relevant Bachelor’s degree or HND, 1–3 years of customer service or contact centre experience, and fluency in Igbo, Hausa or Yoruba.

Candidates with the required qualifications, customer service skills and knowledge of digital financial services can apply through the online application form. The salary and application deadline have not been specified in the available vacancy information.