Remote Customer Support Specialist Opportunity at Nobzo Verse Limited

Remote Customer Support Specialist Opportunity at Nobzo Verse Limited

Nobzo Verse Limited is recruiting a Customer Support Specialist to serve as a frontline point of contact for customers and agents in Ibadan, Oyo State. The position is a full-time remote role involving customer enquiries, complaints, onboarding support, and issue resolution across phone, chat, email, and in-person channels.

Opportunity Snapshot

• Job Title: Customer Support Specialist
• Organization: Nobzo Verse Limited
• Location: Ibadan, Oyo State, Nigeria (Remote)
• Employment Type: Full-time
• Experience: 1–3 years
• Education: OND, HND, or Bachelor’s degree
• Application Deadline: Not specified
• Work Arrangement: Remote

What the Customer Specialist Job Is About

The Customer Support Specialist will provide customer support to customers and agents in the Ibadan territory.

The successful candidate will handle customer enquiries and complaints, provide onboarding assistance, resolve customer issues, and maintain accurate support records.

The role also involves working with Relationship Managers and the Operations team to address customer concerns, identify recurring service challenges, and improve the overall customer experience.

Who Can Apply for the Customer Support Specialist Role at Nobzo Verse

Candidates who meet the following requirements can apply:

• Must reside in or be an indigene of Ibadan, Oyo State.
• Must have 1–3 years of experience in customer service or customer support.
• Must have an OND, HND, or Bachelor’s degree in any discipline.
• Candidates with experience in fintech, telecommunications, or a related industry may have an advantage.
• Candidates familiar with Ibadan communities and common customer touchpoints may have an advantage.
• Fluency in Yoruba is an advantage.

Qualifications and Skills for the Customer Support Specialist Role at Nobzo Verse

Applicants should have:

• Excellent verbal and written communication skills.
• Strong customer service skills.
• Empathy and patience when dealing with customers.
• Good conflict-resolution abilities.
• Ability to multitask and manage time effectively.
• Basic computer literacy.
• Familiarity with CRM or customer-support tools.
• Ability to work effectively with field and operational teams.

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Key Responsibilities of the Customer Support Specialist at Nobzo Verse

The Customer Support Specialist will be responsible for:

• Responding to customer enquiries across phone, chat, email, and in-person channels.
• Handling customer complaints and providing appropriate solutions.
• Supporting customers and agents during onboarding.
• Resolving customer issues in collaboration with relevant teams.
• Working closely with Relationship Managers and the Operations team.
• Maintaining accurate customer support records.
• Identifying recurring customer and service-related challenges.
• Contributing to a positive and consistent customer experience.

Salary and Benefits of the Customer Support Specialist Position

Nobzo Verse Limited offers a total rewards package that includes:

• Competitive base salary.
• Housing allowance.
• Transportation allowance.
• Performance allowance based on applicable performance targets and company policy.
• Pension benefits in accordance with applicable statutory requirements.
• Remote work arrangement.
• Professional growth and development opportunities.
• Collaborative and performance-driven work environment.
• Career progression opportunities within the organisation.

Application Requirements for the Customer Support Specialist Role at Nobzo Verse

Before applying, candidates should ensure they meet the stated requirements, including:

• OND, HND, or Bachelor’s degree in any discipline.
• 1–3 years of customer service or customer support experience.
• Residence in or indigene status of Ibadan, Oyo State.
• Good verbal and written communication skills.
• Customer service and conflict-resolution skills.
• Basic computer literacy.
• Familiarity with CRM or customer-support tools.

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How to Apply for the Remote Customer Support Specialist Role at Nobzo Verse Limited

Interested and qualified candidates should apply through the application link provided by Nobzo Verse Limited using the link below.

Apply here

Application Deadline

Applicants are advised to apply as early as possible because the recruitment notice does not provide a specific deadline.

Application Tips

• Ensure your CV clearly highlights your customer service or customer support experience.
• Highlight any previous experience in fintech, telecommunications, real estate, or related industries.
• Mention your knowledge of Ibadan communities where relevant.
• Highlight your communication, conflict-resolution, and problem-solving skills.
• Include your experience using CRM or customer-support tools if applicable.
• Ensure the information provided in your application is accurate and up to date.

Important Considerations

• The position is based in Ibadan, Oyo State, and candidates must reside in or be an indigene of Ibadan.
• The role is listed as remote and full-time.
• Experience in customer service or customer support is required.
• Experience in fintech, telecommunications, or a related industry is an advantage.
• Yoruba language proficiency is an advantage.
• The application deadline is not specified.

Frequently Asked Questions

What is the position available at Nobzo Verse Limited?

Nobzo Verse Limited is recruiting a Customer Support Specialist.

Where is the Customer Support Specialist role located?

The role is based in Ibadan, Oyo State, Nigeria, and is listed as a remote position.

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Is the Customer Support Specialist position full-time?

Yes. The position is a full-time role.

What qualifications are required?

Applicants should have an OND, HND, or Bachelor’s degree in any discipline.

How much experience is required?

Candidates should have 1–3 years of experience in customer service or customer support.

Is experience in fintech required?

No. However, experience in fintech, telecommunications, or a related industry is an advantage.

Must applicants live in Ibadan?

Yes. Applicants must reside in or be an indigene of Ibadan, Oyo State.

Is Yoruba language proficiency required?

Yoruba fluency is listed as an advantage, not a mandatory requirement.

What benefits are offered?

The benefits include a competitive base salary, housing allowance, transportation allowance, performance allowance, pension benefits, remote work, professional development opportunities, and career progression opportunities.

What is the application deadline?

The application deadline has not been specified.

Conclusion

The Customer Support Specialist position at Nobzo Verse Limited offers an opportunity for qualified customer service professionals in Ibadan to work in a full-time remote role supporting customers and agents. Interested candidates who meet the stated requirements should apply online through the designated application channel.