Remote Family Planning Support Agent Job Opportunity at Family Empowerment Media (FEM)

Remote Family Planning Support Agent Job Opportunity at Family Empowerment Media (FEM)

Family Empowerment Media (FEM) is recruiting part-time Family Planning Support Agents to provide family planning information and support through its WhatsApp-based service. The position is fully remote within Nigeria and is offered on a fixed-term basis for an initial six months, with the possibility of renewal.

Opportunity Snapshot

• Organisation: Family Empowerment Media (FEM)
• Position: Family Planning Support Agent
• Location: Remote within Nigeria
• Employment Type: Part-time, fixed-term
• Payment: Hourly
• Initial Term: 6 months, with possibility of renewal
• Probation Period: 2 months
• Working Hours: Generally 8–30 hours per week
• Application Deadline: October 2, 2026
• Training: Paid, remote training from November 9–14, 2026
• Regular Shifts Begin: November 30, 2026

What Is the Family Planning Support Agent Role About?

The Family Planning Support Agent will provide accurate and personalised family planning information to users through FEM’s WhatsApp-based support service.

Selected agents will respond to users’ questions, provide appropriate information, document interactions, conduct follow-ups where necessary and refer complex or sensitive cases to the appropriate team members.

The role is fully remote within Nigeria, although agents must be available during assigned shifts. Shifts may include weekdays and weekends, depending on Support Centre demand.

About Family Empowerment Media

Family Empowerment Media (FEM) is an evidence-driven non-profit organisation founded in 2020. The organisation supports informed contraceptive decisions through clear, engaging and accurate radio-based communication.

FEM and its partners have implemented radio campaigns in Benin, the Democratic Republic of Congo, Niger and Nigeria. Its WhatsApp-based support service extends this work by providing users with personalised family planning information and support.

Who Can Apply for the Family Planning Support Agent at FEM?

The opportunity is suitable for candidates who meet the following requirements:

• Fluency in English and Nigerian Pidgin.
• A degree or professional qualification in Nursing, Pharmacy, Public Health or a related field.
• Strong communication skills.
• Ability to work remotely using a laptop and reliable internet connection.
• Ability to support users with care, clarity and cultural sensitivity.
• Understanding of the Nigerian context.

Fluency in Yoruba and/or Igbo is an advantage.

Qualifications and Preferred Experience for the Family Planning Support Agent Position at FEM

Candidates with the following experience may have an advantage:

• Experience supporting users in family planning, reproductive health or maternal health services.
• Previous customer support or counselling experience.
• Familiarity with family planning service delivery in Nigeria.
• Experience providing health information directly to users.

Key Responsibilities of the Family Planning Support Agent

Family Planning Support Agents will be responsible for:

• Responding to user messages on WhatsApp according to approved tone and content guidelines.
• Providing accurate family planning information and support.
• Using customer engagement and messaging platforms to manage user conversations.
• Documenting user interactions, actions taken and follow-up status using approved tools.
• Conducting follow-up check-ins with users where appropriate.
• Escalating complex or sensitive cases to the appropriate team members.
• Participating in quality reviews and team learning activities to improve support delivery.

Also Apply: Remote Product Designer Opportunity at LeanSugar

Salary and Benefits of the Family Planning Support Agent Role

• The position is paid on an hourly basis.
• The role also includes mandatory paid training for selected candidates from November 9 to 14, 2026.
• The initial employment term is six months, with the possibility of renewal.

Working Hours

The Family Empowerment Media Support Centre operates during the following hours:

• Weekdays: 8:30 AM – 5:30 PM
• Weekends: 12:00 PM – 4:00 PM

Agents’ shifts will fall within these service hours.

Agents are generally expected to work between 8 and 30 hours per week, although the number and length of shifts may vary depending on Support Centre staffing needs.

Schedules will be shared at least two weeks in advance.

Application Requirements for the Family Planning Support Agent Vacancy at FEM

Before applying, candidates should be prepared to demonstrate that they:

• Meet the required educational or professional qualification.
• Are fluent in English and Nigerian Pidgin.
• Can work remotely from within Nigeria.
• Have access to a laptop and reliable internet connection.
• Can communicate clearly and provide support with care and cultural sensitivity.
• Have relevant family planning, reproductive health, maternal health, customer support or counselling experience where applicable.

Key Dates

• Application Deadline: October 2, 2026
• Mandatory Paid Training: November 9–14, 2026
• Training Format: Remote
• Regular Support Centre Shifts Begin: November 30, 2026
• Morning and afternoon training sessions will be available to accommodate selected candidates’ schedules.

How to Apply for the Family Planning Support Agent Job at FEM

Interested candidates should complete the online application form for the Family Planning Support Agent position.

Candidates are encouraged to apply early because applications will be reviewed on a rolling basis.

Apply here

Application Tips

Before submitting your application:

• Highlight your relevant qualification in Nursing, Pharmacy, Public Health or a related field.
• Clearly demonstrate your communication skills.
• Mention relevant experience in family planning, reproductive health, maternal health, counselling or customer support.
• Highlight your ability to provide health information directly to users.
• Include your Nigerian language skills, particularly Yoruba and/or Igbo, if applicable.
• Confirm that you have access to a laptop and reliable internet connection for remote work.
• Ensure all information provided in your application is accurate and complete.

Important Things to Know Before Applying

• The position is part-time, not full-time.
• The role is fully remote within Nigeria.
• Payment is based on an hourly rate.
• The initial contract is for six months, with the possibility of renewal.
• There is a two-month probation period.
• Working hours may vary based on Support Centre demand.
• Shifts may include both weekdays and weekends.
• Selected candidates must complete the mandatory paid training.
• Applications are considered on a rolling basis.
• The application deadline is October 2, 2026.

Also Apply: Remote Operations Specialist Job at ExpatTray (Connectech Limited)

Frequently Asked Questions

Is the Family Planning Support Agent job remote?

Yes. The position is fully remote and is open to candidates based within Nigeria.

Is the Family Planning Support Agent position full-time?

No. It is a part-time, fixed-term position.

How many hours will Family Planning Support Agents work?

Agents will generally work between 8 and 30 hours per week, depending on Support Centre staffing needs.

How much does the Family Planning Support Agent job pay?

The position is paid on an hourly basis. The specific hourly rate is not provided in the available job information.

What qualifications are required?

Applicants should have a degree or professional qualification in Nursing, Pharmacy, Public Health or a related field.

Is experience in family planning required?

The listed requirements do not state that previous family planning experience is mandatory. However, experience in family planning, reproductive health, maternal health, customer support or counselling is considered an advantage.

Are Yoruba or Igbo language skills required?

No. Fluency in Yoruba and/or Igbo is listed as an advantage. Fluency in English and Nigerian Pidgin is required.

When is the application deadline?

The application deadline is October 2, 2026.

When does the training take place?

Mandatory paid training will take place remotely from November 9 to 14, 2026.

When will regular work begin?

Regular Support Centre shifts are scheduled to begin on November 30, 2026.

Conclusion

Family Empowerment Media is offering a part-time remote opportunity for qualified candidates to work as Family Planning Support Agents in Nigeria. The role involves responding to users through WhatsApp, providing accurate family planning information, documenting interactions and supporting appropriate follow-up and referrals.

Interested candidates should complete the online application before the October 2, 2026 deadline.